Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Please read the EsLa Privacy Policy carefully. By accessing this website, submitting information to EsLa Energía, third-party partners of EsLa Energía (such as installation companies, electrical designers, distributors, cooperatives, credit unions or similar financial institutions) or using the features of this website or the EsLa Portal, you agree to the use of the information as it is outlined. If you do not agree with the use of personal information as outlined in the following Privacy Policy then please do not use the website or the EsLa Portal and do not submit information to any third-party partners of EsLa Energía.

The Collection and Use of Personal Information

We collect personal information such as name, address, contact information, date of birth, social security number and financial information. We use social security numbers for identification purposes only. We collect these numbers at the option of the customer, they are not required to offer an initial quote; however, an interested customer must complete a credit application to become an EsLa client. We use the information we collect to:

  • confirm identification;
  • assess creditworthiness;
  • provide leasing services to you; and
  • promote our leasing products.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the services and products we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance.

Disclosure of Personal Information

We do not sell information about our customers to others. Your personal information is a vital part of our ongoing business relationship with you. We will only disclose personal information:

  • On a confidential basis, to our agents, suppliers, funders and service providers, to complete the transactions initiated by you;
  • If the personal information forms part of an asset or a business that we sell or assign;
  • To protect and enforce the rights and property of EsLa Energia;
  • To credit rating organizations and/or credit bureaus;
  • For fraud prevention or the reduction of the risk of fraud;
  • If the disclosure is required or permitted by law; or
  • If you request or consent to the disclosure.

Credit Privacy

In assessing your creditworthiness and extending you credit or leasing a product to you, we disclose to and collect your personal information from credit reporting agencies, credit bureaus, financial institutions, your employer, and other creditors. We reserve the right to assign your agreement and your account to third parties who in turn also have the right of further assignment. We may disclose your personal information to such assignees to service your account accordingly. While continuing to serve your needs, now and in the future, we will use and disclose your personal information for as long as needed to fulfill these purposes and as required by the law. We look forward to continuing to serve your needs.

Cookies and IP Addresses

Our Web Site collects Internet Protocol (IP) Addresses for the purposes of system administration, to gather broad demographic information and to audit the use of our Web Site. We do not ordinarily link a user’s IP Address to personally identifiable information of that user, which means that each user’s session will be logged but remain anonymous to us. However, we can and will use IP Addresses to identify users of our Web Site when we feel it is necessary to enforce compliance with the Terms of Use and Disclaimer, when we reasonably believe it is required by law or to protect our service, our Web Site or other users on our Web Site.

We use cookies to help provide customized services and to allow you to register on our Web Site. You can choose whether to accept cookies by changing the setting of your browser. If you choose not to accept cookies, your experience on this Web Site may be diminished and some features will not work as intended.

Safeguards & Security

This Web Site and all communications to and from it is secured via 256-bit Secure Socket Layer (SSL) encryption which protects the information you submit to us through our Web Site.

EsLa Energía also provides appropriate physical, technological and organizational measures to safeguard personal information and to protect it from unauthorized access, deletion or alteration. This includes limiting employee access of personal information to those employees who have a business reason to know this personal information.

Testimonials

If you provide a testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications.

Service Providers

We may establish a relationship with other businesses, including corporate affiliates, to provide services to us ("Service Providers"), including:

  • Fulfillment and account servicing vendors, which help us provide products, services and information to you, service your account or benefits, and perform payment processing services;
  • Marketing and communications vendors, which help us market our or third parties’ products or services to you, conduct promotions, surveys and other outreach campaigns;
  • Research and development vendors, which help us design, develop, and improve our products and services;
  • Data and business analytics vendors, which help us collect, analyze and improve the accuracy of our data (including Personal Information);
  • IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;
  • Collection, repossession and similar vendors, which help us collect overdue payments, repossess collateral, auction vehicle and perform similar services;
  • General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction; and
  • Professional service firms, which provide accounting, legal, HR and other professional services.

Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information that we provide to them other than as specified by us.

Questions & Concerns

EsLa Energia is committed to continuous improvement and values your input. We welcome your comments and suggestions on improving our Privacy Policy. We strive to ensure that the information collected, used and disclosed is accurate and up to date. If you would like to review your own personal information, correct or revise existing information, or if you have any questions, concerns or comments regarding this Privacy Policy or its application, please contact us:

  • Email: sol@eslaenergia.co
  • or mail: 
EsLa Energia 800 Ave. Ponce de Leon / Suite A – Box 12685 / San Juan, Puerto Rico 00907 Attention: Privacy Office